A national insurance provider faced challenges with inconsistent contractor availability and subpar technical expertise. Partnering with CSS Tec, they quickly onboarded skilled data engineers, improving client support, accelerating key initiatives, and optimizing data integration and access.
Challenges
The company’s contracted employees split time across multiple clients, dedicating minimal hours to projects, which was unsustainable. The quality of talent did not meet expectations, leading to inefficiencies in executing data projects. They needed specialized, dedicated professionals to drive data initiatives and improve operational efficiency.
Solutions
CSS Tec conducted an in-depth assessment of the insurance provider’s needs, working closely with leadership to define key technical skills. They provided four dedicated data engineers with expertise in insurance data processing, AMS (Agency Management System) integration, and analytics-driven decision-making. These professionals immediately focused on streamlining data ingestion from eight disparate AMS sources.
Beyond staffing, CSS Tec became a preferred provider, allowing the insurance provider to scale its team efficiently as needs evolved. This ensured continued support for projects such as real-time HR data integration and financial data modeling, driving long-term success in data maturity and analytics innovation.
Results
- Accelerated Data Maturity: Faster ingestion of data from eight AMS sources, improving completeness and accessibility.
- Increased Efficiency: Development of sustainable data pipelines, real-time HR data integration, and a Finance data mart.
- Expanded Partnership: Success led to additional IT collaborations, recognizing CSS Tec’s superior talent quality.